Refund Policy

1. No returns or cash refunds

Due to the perishable nature of Di Peppi's frozen products, we are unable to accept returns or issue cash refunds once an order has been processed. Please review your order carefully before confirming checkout.

2. Damaged, spoiled, or incorrect items

If an item arrives damaged, spoiled, or different from what you ordered, contact us within 24 hours of delivery via WhatsApp on +961 71 521 714, with photographs of the issue.

Where the claim is verified, we will replace the affected item on your next order or issue equivalent store credit to your Di Peppi wallet, at our discretion. This is in line with your rights under Lebanese Law No. 659/2005 (Consumer Protection).

3. Order changes and cancellations

Once an order has been processed for cold-chain packing or dispatch, it can no longer be modified or cancelled. If you need to make a change, contact us as quickly as possible via WhatsApp on +961 71 521 714, and we will do our best to help if the order has not yet been picked.

4. Changes to this policy

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page reflects any changes. The policy in force at the time you placed your order applies to that order.

5. Related policies

This policy forms part of our Terms of Service and Privacy Policy.